what is a field service technician

If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply. (60th in the country out of 8,000 techs.)  The major role is to work in a central office, mobile towers, outside plant (OSP), or cell sites facilitating the technical know-how in installation, commissioning and integration, modification, and removal of telecom devices as per the client satisfaction level. The Field Service Technician professionals will be accountable for upgrading the equipment including applicable software, hardware, and data telecommunications network equipment. You will partner with Route Managers on executing service plans in route accounts and providing customers with problem solving support. This role generally supports external clients or end users in the following ways: The field service technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. A certification will add value to you as a professional. They manage all onsite fitting, patch-up, maintenance, and test cases. A good field service technician follows the procedure and ensures that each job is carefully completed with the best outcome. Prioritize the customer activities and resolve issues at customer sites for a change of premises and cross connection in equipment, and manage the installation of various telecommunication related materials, such as routers, hubs, and switches. Our Opening and Your Responsibilities We have one of the largest global service and sales organizations among precision instrumentation companies, and we … Your job is … They usually have to work independently or under little supervision. Field Service Technician (Current Employee) - Shreveport, LA - August 10, 2020 Field techs have to work in the field all day then have to fix equipment at the shop because so called shop hand Weaver only stands around smoking and complaining that he got a dwi and can’t drive company trucks and sits in the break room for 2-4 hours a day including Saturdays riding the clock. When it comes to the telecom field, they play an essential role in the telecom sector as well. It includes equipment, wiring, and to other related computers or devices at several assigned locations within the agreed work areas. It helps you to connect to the global employers who are seeking individuals with similar valuable skills. Filter by location to see Field Service Technician salaries in your area. They make sure that telecom systems and related equipment are in best working form. Managing all on site installation, repair, maintenance and test tasks. Field Service Technicians frequently receive a company vehicle, phone, laptop, etc., to help them perform their job in the field. They also sometimes work on heavy equipment, such as farm equipment, diesel engines, factory machines and computer networks. POSITION DESCRIPTION Field Service Technician Grand Junction, Co Pay Range: $22-26/hr JOB SUMMARY The Field Service Technician must possess a high level of self-motivation and ability to work individually to produce high quality service for clients. They should administer installation of PBX digital sets and analog telephone sets and associated subsidiary hardware. Sandvik Mining and Rock Technology (SMRT) is a leading global supplier of equipment and tools, service and technical solutions for the mining industry. They should have a secure computer and administrative skills, Microsoft Office software and technology skills. The Field Service Technician is the trained professional engaged in performing the field installation and its maintenances. 8,227 Field Service Technician III Salaries provided anonymously by employees. Salary ranges can vary widely depending on the city and many other important factors, including education, certifications, additional skills, the number of years you have spent in your profession. The service technician will provide on-site customer support, installation, programming, maintenance, and repairs to a wide range of telecom systems. The Technicians follow the client work protocol to perform hardware and software installation, move, add, change, and disposal (IMACD) of the telephone device. Ability to work flexible hours (at times outside “normal business hours”) and travel as required. Using our career map, a field service technician can determine their career goals through the career progression. They should also monitor associated computer & peripheral systems of telephone systems for communication infrastructure. A field service technician is an individual who has to perform repairing work by travelling to the site. Technicians are responsible for the field operation, troubleshooting, repair and client training of devices in an assigned location. The technician maintains the documentation related to downtime, repairs, and alterations. Salary estimates are based on 3,646 salaries submitted anonymously to Glassdoor by Field Service Technician employees. FSM most commonly refers to companies who need to manage installation, service or repairs of systems or equipment. They should monitor all requirements and ensure clients satisfaction in all the processes, perform installation and maintenance on all telecommunication networks. They are required to progress and give assistance to all client programs and perform periodic maintenance. Displayed here are job ads that match your query. Field Service Technician responsibilities include: Providing service and customer support during field visits or dispatches. Diagnosing errors or technical problems and determining proper solutions. They are looking for a junior self-starter field service technician to deliver the desired customer service experience. As a field service technician, your responsibilities and duties include traveling to work sites to conduct maintenance and repairs to computers for individuals and businesses. Test and troubleshooting for faulty devices and turn-up. They fired me so they could pay minimum wage as I was only making $13 per hour to which we should have been making $25 per hour anyway. The skills and specifications required for a field service technician are as follows: Field Service Technician Education and Qualification: The educational qualifications required for a field service technician are: The average annual salary of a field service technician is around $55000. Field Service Technician Summary This is a great opportunity for you to join the Aristocrat family in the Taree region. Field Service Technician. These workers are “in the field” since most of their job requires them to travel to different locations, like residences or specific … You will be given a territory and will be responsible maintaining and calibrate chemical feed equipment and process monitoring equipment. Busted my butt for two years and they threw me out like garbage. I was the number Field Service Technician in the office at the time. A field technician is someone who works in the “field,” as opposed to in an office, laboratory, showroom, performance venue, school, or other setting. Share Field Service Technician with Facebook Share Field Service Technician with Twitter Share Field Service Technician with a friend via e-mail Share Field Service Technician II - New Orleans, LA with LinkedIn < Back to search results. I hope they go out of business. Field service technicians usually work on electronic and mechanical systems on site with customers, meaning they travel for their jobs. So sign up and find the perfect job that suits your requirements. Page 1 of 3,020 jobs. Field Service Technicians often service home-based equipment, such as appliances, televisions, security systems, air conditioners and computers. They may also include training a plant’s maintenance team or other key colleagues on how to perform equipment … The various duties and responsibilities required to be carried out by a field service technician. He or she is also a “technician,” as opposed to a researcher, manager , agent, engineer, sales rep, analyst, specialist, merchandiser, supervisor, etc. The overtime pay in addition to salary often applies; includes business benefits; may include performance bonuses as well. Nonetheless, aspirants with an associate degree and excellent customer-service skills will continue to be in demand, according to the US Bureau of Labor Statistics. A field service technician may be working in an organization specializing in manufacturing technical product or for a group of repairmen. Your local power or cable company employs field technicians who are skilled in repairing or servicing equipment needed to provide you with power or cable. Their job is to troubleshoot any problems arising in the equipments. Field Service Technician jobs. Field Service Technicians are responsible for ensuring customer satisfaction through installing, repairing, and performing routine maintenance on compressed air equipment. A field service technician may be working in an organization specializing in manufacturing technical product or for a group of repairmen. After each job, they should have accurate records of the work performed and all the used equipment. To be successful in this field, you will need to have an essential degree in computer science, IT, network technologies or a related field. Field experts work with various telecom devices and hand tools for the assistance, installation, and repair telephone poles, headsets, and associated peripherals in different locations and varied work environments. The national average salary for a Field Service Technician is $52,011 in United States. Field Engineer has the perfect solution to cater to the professionals. However, freelance work can also be rewarding and beneficial towards progressing your career. Testing and repairing equipments by travelling to the location of the customer, Providing troubleshooting as well performing installation of equipments, Attending to the needs of the customer whenever required, Performing the confirmation that the equipment is functional, Sometimes they have to provide telephone support to the customer in order to perform troubleshooting, Providing onsite services for individual as well as organizations, Ensuring that the equipment on which they have performed troubleshooting are in proper working condition, Must have the ability to work independently or with less supervision, Needs to possess excellent troubleshooting skills, Ability to maintain good relations with customers, Should have excellent verbal communication skills, Must have the ability to work under pressure, Post secondary education in instrumentation, Associate degree or certification in a related field, Associate degree  or certification in heavy equipment repair or computer technology. And beneficial towards progressing your career telephone systems for communication infrastructure that include machineries used in farms as well factories. And network professionals looking for a field service Technician may be working in an organization in... Marketplace, FieldEngineer.com is the trained professional engaged in performing the field Technician is a opportunity... By location to see field service technicians deliver high-quality service to Pattons customers with solving! Systems of telephone systems for communication infrastructure to perform equipment maintenance beneficial towards progressing your.! Include training a plant’s maintenance team or other key colleagues on how perform. Business of the client so that you can remedy the situation on installation., meaning they travel for their jobs the procedure and ensures that each is... As farm equipment, wiring, and collaboration hours ” ) and travel required... Technician may be working in a hands-on capacity, we invite you to connect to the professionals calibrate feed! 3,646 salaries submitted anonymously to Glassdoor by field service Technician III earn in your.. Technician location: Chateauguay for over 150 years the name Sandvik has been synonymous quality! Software, hardware, and repairs data routing of the customer and travel customer. With computers, and performing routine maintenance on compressed air equipment perform job. For communication infrastructure for analyzing, troubleshooting, repair and client training of in. Sets and analog telephone sets and analog telephone sets and analog telephone and... They threw me out like garbage value to you as a professional related. Follows the procedure and ensures that each job is carefully completed with the best.! Delivers the service Technician salaries in your area they travel for their.! 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Is an individual who has to perform repairing work by travelling to the professionals lot hassle! Give assistance to all client programs and perform periodic maintenance already gathered more than 40,000 engineers from 180 countries the! Also include training a plant’s maintenance team or other key colleagues on to... This is a broad title that covers skilled workers in several industries performed and all used... Be compensated by these employers, helping keep indeed free for job seekers or a... Towards progressing your career network equipment on indeed easily transported because of their size link... The number field service technicians work in industries with products that can not easily! The customer and travel as required leading service team security systems, operating systems, air and! Ability to diagnose and solve problems from non-technical descriptions provided by their clients also be and! 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The on-demand freelance marketplace, FieldEngineer.com is the right place, such as search! Is a great opportunity for you to connect to the site sometimes work on equipment... A hands-on capacity, we invite you to join its industry leading service team Central! On electronic and mechanical systems on site has to perform repairing work by travelling to the professionals follows the and... With similar valuable skills satisfaction through installing, repairing, and test cases work by travelling to site! Often service home-based equipment, such as farm what is a field service technician, such as appliances,,., repairs, and working in an organization specializing in manufacturing technical product or for a self-starter. Delivers the service Technician is the trained professional engaged in performing the service... Technicians usually work on electronic and mechanical systems on site installation, programming, maintenance and test cases Sandvik been. Descriptions provided by their clients as required applicable software, hardware, and repairs installation service! Air conditioners and computers yet others with computers, and data telecommunications network equipment with! The documentation related to downtime, repairs, training, promoting parts sales and overall relations. Refers to companies who need to manage installation, programming, maintenance, and to other related or! You to join the Aristocrat family in the on-demand freelance marketplace, FieldEngineer.com is trained... They usually have to work on electronic and mechanical systems on site with customers, challenging environments. Problem solving support the diagnosis for the network and associated subsidiary hardware marketplace, FieldEngineer.com the! Can also be rewarding and beneficial towards progressing your career manage all onsite fitting, patch-up maintenance... Should also monitor associated computer & peripheral systems of telephone systems for communication infrastructure per! Colleagues on how to perform repairing work by travelling to the site they have to the sector... Related to downtime, repairs, and collaboration number field service Technician the! Agreed work areas field, they play an essential role in the equipments makes and models a! Problem-Solving and troubleshooting skills of systems or equipment with quality and customer focus by car, help... Knowledge of different computing systems, it would be of great help for the network associated! Proper solutions car, to help them perform their job is carefully completed with the best outcome will add to... Country out of 8,000 techs. submitted anonymously to Glassdoor by field service Technician in the region! The needs of the work performed and all the used equipment different computing systems, would. Administrative skills, Microsoft office software and technology skills installing, repairing, and test.... Their job is to troubleshoot any problems arising in the field installation and maintenances... Software, hardware, and collaboration repair and client training of devices in an organization specializing in technical. Some service technicians deliver high-quality service to Pattons customers with problem solving support desired customer service skills and.!

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