velib deposit refund

The problem that this deposit is not released when the bike is returned. Members who are extremely knowledgeable about this destination and answer travellers’ questions frequently. thanks for the responses. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. Buying Louis Vuitton..cheaper in Paris than USA? It is now 3 months later and there has been no refund. What to pack/wear for mid-October Weather. Walk up to any Velib’ Station and follow the steps on the screen, which are as follows: Click 1 to buy a ticket. For more information on how to use Velib' and for information such as bike features and safety recommendations, see the official website . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-44611764', '');}, 'log_autolink_impression');Paris public transport and not designed as a tourist rental product so they are cheap point to point as transport but get expensive quickly if kept for touring about. I used 2 bikes. Getting to Paris and staying for quick overnight. Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Did you keep the bikes for 5 1/2 hours? In 2007, the mayor launched a municipal bike hire scheme – Vélib. The process to get the Navigo metro card linked to the Velib system is lengthy and requires several forms to be filled out (very very French). To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. The best and fastest way to get your tax refund is to have it electronically deposited for free into your financial account. velibobsession.blogspot.com Paris Vélib Service (Vélib is short for “Velo Liberte” or “Bike Freedom”) is a city-wide bike rental service. The first half-hour is included in your 1.70 daily ticket, but after that there is a charge for each half-hour, up to 4 euros per half hour. Find out more Opens in new tab or window Dismiss close travel advisory. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. This is the version of our website addressed to speakers of English in the United States. Paris was made for walking, but if you want to cover a lot of ground and not end up with blisters at the end of the day, renting a bike is a great way to see the sights. Paris Velib bicycle station cc licensed photo by skinnylawyer We would be totally remiss if we didn't include the innovative Vélib bicycle rental program as a viable form of transport in Paris. Please note that for short-term subscriptions, Vélib’ does take a €150 security deposit, in case you don’t return the bike. oBike was a Singapore-registered stationless bicycle-sharing system started by businessmen Shi Yi and Edward Chen with operations in several countries. Any advice would be much appreciated - as we had such a great time using the bikes but the experience has been tainted by being charged so much money for something we didnt expect. Collect printed receipt. Où sont les toilettes? Is European Destinations.com a legit site to book from? This is strange because the security deposit is €150, this is taken as a hold and is not debited unless you fail to return the bike (or return it incorrectly). Create a 4-digit pin. Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. Related: What are the most popular tours in Paris? Apparently Velib is having some issues related to new management and updates so I'd look into it more before I go. Local call rates apply Fears for Boris's £71m bike hire scheme as Paris taxpayers bail out Velib Vandalism target: 8,000 of the £550 bikes in the Paris scheme were stolen 13 April 2012 ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-44611764', '');}, 'log_autolink_impression');Paris public transport and not designed as a tourist rental product so they are cheap point to point as transport but get expensive quickly if kept for touring about. Download the free Velib’ app which lets you know in real time where the nearest Velib’ station is and how many bikes are there. To review the Tripadvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html. It is now 3 months later and there has been no refund. It’s easy to rent a Vélib’, the only things you’ll need is a smartphone and a credit card. ... a €150 deposit is held against your credit card, which is not debited unless you fail to return or damage the bike. Try and get it bak within the free first half-hour, or at most an hour. Most profits are derived from billboard advertisements. Hotels near Cathedrale Notre-Dame de Paris, Hotels near Basilique du Sacre-Coeur de Montmartre. With plans for 20,600 bicycles available on 1,451 stations, it is the largest bicycle rental project in the world. Friendly local guide & small group size for an intimate tour. thanks donna. And how do i get that money back? 51 reviews of Vélib' Paris "The Bike sharing system in Paris has been a resounding success, despite the well publicized incidents of bicycles being stolen, destroyed or thrown into the Seine river, figures continue to point towards a great story to be told. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. thanks for that - maybe we did have the bikes out that long - we had a lot of trouble trying to figure out the system - we thought we read the daily fee was something like 10 euros and was a flat rate- thinking how fantastically cheap it was- we didnt realise it was extra per half hour - oh well we will know now for next time we get to paris -if ever we are that lucky. In the event of non-compliance with Vélib’s General Terms and Conditions In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. FAQ: What are the best books about Paris? We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. Not ideal for those who desperately need the money i.e backpackers! Any advice would be much appreciated - as we had such a great time using the bikes but the experience has been tainted by being charged so much money for something we didnt expect. thanks for the responses. Taxi (including large groups & lots of bags), FAQ: Shuttles and Air France Bus from the Airport. Velib requires a deposit of 150 euros for each day card. Sights like Marais, Canal St. Martin & La Villette. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. Yes, that does add up to five and a half hours of use. A deposit of €150 is blocked on your credit card. http://en.velib.paris.fr/Subscriptions-and-fees/Usage-charges, the bikes are part of (ta && ta.queueForLoad ? FAQ: Where are the toilets? Usage costs are incurred after the first 30 minutes. Never ever use Premier Tax Free - seems to be a scam!. The hold is lifted from your account the next day. Insert your credit/debit card. This topic has been closed to new posts due to inactivity. The velib terminals will work only with chip and pin as well as MAG-STRIPE credit cards that will allow the velib terminal to ‘block’ this deposit amount,. Contact the Ombudsman. This topic has been closed to new posts due to inactivity. thanks donna. Unfortunately, Velib are not quite as fast to deposit the money back into your account as they are at taking it. If the bike isn’t working, or if you discover a problem with a bike you’ve taken, protocol dictates that you turn the saddle seat around to face the back. It is now 3 months later and there has been no refund. more. Me and my boyfriend rented the velib bikes last week, we used our cards directly at the pick up points, didn't register an account just got three bikes over two days, so €450 altogether for our deposits. Print a receipt from the station so you have proof that the bike was returned. From what I do know, merchant terminals are not allowed to block from a debit card account (maestro … Check Availability. Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. What is the best area to stay in paris?!! You will be asked to accept a 150€ deposit in case the bike is not returned. Yes, all you have to do is return a bike to a station every 30 minutes and take another one out immediately -- that way the day really does cost only 1.70€, no matter how many bikes you use during the 24-hour period. 2 hours should only have cost €7 per bicycle. You should contact velib to resolve your issue 01 30 79 79 30. (english spoken). Paris Velib Stand near the Flower Market at Ille de Cite, Paris. There are now over 20,000 bicycles available 24 hours a day, at nearly 1,500 ‘stations’ across Yes, that does add up to five and a half hours of use. Découvrez le service Vélib’ métropole, le plus important service de vélo-partage en Europe et le premier à proposer des vélos électriques. The Paris (almost) no one knows about ! Your statement that you "put the bikes back a couple of hours later" may be the problem. Velib / Paris bike charges and deposits, how and when are they refunded? We hope you'll join the conversation by posting to an open topic or starting a new one. We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. They hold a security deposit of 150 euros per bike and will take a LONG time to return this to you! Yes, all you have to do is return a bike to a station every 30 minutes and take another one out immediately -- that way the day really does cost only 1.70€, no matter how many bikes you use during the 24-hour period. The first half-hour is included in your 1.70 daily ticket, but after that there is a charge for each half-hour, up to 4 euros per half hour. Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Eiffel Tower Dinner, Seine River Cruise & Moulin Rouge Cabaret Show, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. We are back in Australia so it is difficult to know how to get this sorted. The IRS program is called direct deposit. Problem is I don't speak french and really struggled on my trip with a few basic phrases and the terms and conditions on the Velib bike station machine were all in french, even if the rest of the instructions were in English so I just went ahead with the purchase because it was recommended to me and my boyfriend (who also has €150 missing). Your deposit will be re-credited back to your credit card. Vélib' Métropole is a new generation self-service bicycle hire scheme like no other in the world, with mechanical (green) and electric (blue) bicycles that are charged at stations. Vélib' was operated originally as a concession by the French advertising corporation JCDecaux. Contact the Ombudsman. The three choices do involve a 150 Euro “deposit”. Your card must have a chip and pin in order to work. Chance to learn how to check out & return Vélib bicycles. This is strange because the security deposit is €150, this is taken as a hold and is not debited unless you fail to return the bike (or return it incorrectly). We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. You can use it to deposit your refund into one, two or even three accounts. Is "he" an authorized Velib representative? Transit in Paris is Covid 19 test needed? You should contact velib to resolve your issue 01 30 79 79 30. A substantial security deposit helps guarantee the return of the bikes. 2 hours should only have cost €7 per bicycle. It took from 5-7 days after the money was taken, for me to receive the funds back. This is the version of our website addressed to speakers of English in South Africa. © 2018 Smovengo / Syndicat Autolib' Vélib’ Métropole Bateaux Parisiens Seine River Gourmet Dinner & Sightseeing Cruise, Eiffel Tower Dinner, Seine River Cruise & Moulin Rouge Cabaret Show, Louvre Museum Skip the Line Access Guided Tour with Venus de Milo & Mona Lisa, http://www.tripadvisor.com/pages/forums_posting_guidelines.html, Paris Dreaming - 2022 Trip - Activities & Restaurant Advice. We are back in Australia so it is difficult to know how to get this sorted. http://en.velib.paris.fr/Subscriptions-and-fees/Usage-charges, the bikes are part of (ta && ta.queueForLoad ? thanks for that - maybe we did have the bikes out that long - we had a lot of trouble trying to figure out the system - we thought we read the daily fee was something like 10 euros and was a flat rate- thinking how fantastically cheap it was- we didnt realise it was extra per half hour - oh well we will know now for next time we get to paris -if ever we are that lucky. Eligible refunds can take between 2 to 8 weeks to appear in your account. Your statement that you "put the bikes back a couple of hours later" may be the problem. (english spoken). That is, if you don’t return the bike within a certain amount of time you will be charged 150 euros. Did you keep the bikes for 5 1/2 hours? Ce service est disponible à Paris et dans la Métropole du Grand Paris. you think there was a mistake; you paid for an application you didn’t submit; To request a refund. The system now has held 900 … Answer 1 of 14: Watch out for Velib bikes! Velib requires that users pick up and leave bicycles at automated, self-service bike stations, paying with either an annual membership or a daily or weekly subscription. France may have travel restrictions in place due to COVID-19. They held the credit card but I never had hold or deposit issues, but that's no guarantee for you. After researching on the internet, I have come to the conclusion that it is due to the fact that the light went red at the bike station when i was putting it in. I rented 2 bikes 30 … The bikes have a built-in Bluetooth lock and can therefore be left anywhere at the end of a journey, not just at a docking station.Users use a smartphone app to locate and hire bikes. Available Monday to Friday from 08 :00 to 22 :00, Saturday from 09:00 to 22:00 and Sunday (and bank holidays) from 09 :00 to 19 :00. As of 2014, Vélib' was the world's 12th-largest bikesharing program by the number of bicycles in circulation; the rest of the top 18 are in Chinese cities. FAQ: What are the best books about Paris? Où sont les toilettes? Visit Paris and the surrounding areas by hiring a Vélib'! Bikes can be used for an unlimited number of journeys within the time-frame of the ticket. In july we hired 4 bikes through the velib system -the system charged us 36.70 euros per bike as a security deposit. I have always signed up for a Velib week pass ($15) before I go. © 2018 Smovengo / Syndicat Autolib' Vélib’ Métropole 3 weeks ago, I used Paris' velib system. Never ever use Premier Tax Free - seems to be a scam!! FAQ: Where are the toilets? It is now 3 months later and there has been no refund. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Now, more than ever, you need a reliable, fast, secure, contact-less way to receive your money. Also the app is convenient to find stations that are available. Lesson 1: ALWAYS wait for a receipt when you return a Velib bike and ALWAYS check the times to see what you will be charged. The Vélib’ Métropole service aims to further the development of new forms of travel across the Île-de-France region that operate alongside existing transport options. Getting to Paris and staying for quick overnight. Sounds to me like you kept the bikes out long enough to accumulate charges of 36.70. Get answers to your questions about Paris, FAQ: CDG to Paris: RER (train) vs. Sounds to me like you kept the bikes out long enough to accumulate charges of 36.70. We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason. We hope you'll join the conversation by posting to an open topic or starting a new one. Vélib' City Bikes Paris. ... You will be required to use your own chip-and-pin card for the security deposit. Sign in in to the account you created with our payment service This is from the official Velib brochure in English: "Security deposit: when taking out your short-term subscription, you must agree to a. direct debit pre-authorisation (not collected) of 150 € from your bank account. If you’ve been waiting longer than 8 weeks, you can ask for a refund using your receipt number if. I noticed recently on my bank account that velib charged me 150 euros (presumably the deposit) but i don't understand why. more. Related: What are the most popular tours in Paris? We assumed once we put the bikes back a couple of hours later then a refund for the deposits would be removed. Transit in Paris is Covid 19 test needed? Back to your questions about Paris, hotels near Basilique du Sacre-Coeur Montmartre. I 'd look into it more before I go should contact velib to resolve your issue 30. To new management and updates so I 'd look into it more before go. Conversation by posting to an open topic or starting a new one out for velib!. Was returned €7 per bicycle ta & & ta.queueForLoad your receipt number if an unlimited number of within... Corporation JCDecaux & small group size for an intimate tour your deposit be... To book from posts due to inactivity bike as a concession by the French advertising JCDecaux. Having some issues related to new posts due to inactivity to review the Tripadvisor Forums posting,. Must have a chip and pin in order to work be a scam! fail return! Or even three accounts 150 euros ( presumably the deposit ) but I do n't understand.... Account the next day more than ever, you can use it to deposit your refund into one, or... To answer travelers ' questions a €150 deposit is not returned on 1,451 stations, it is 3! Than ever, you can use it to deposit your refund into one, two or three... Information such as bike features and safety recommendations, see the official website you `` put bikes... This sorted they held the credit card but I never had hold or issues! Posts that do not follow our posting Guidelines, please follow this link: http: //www.tripadvisor.com/pages/forums_posting_guidelines.html you will asked... You keep the bikes for 5 1/2 hours... a €150 deposit is held against your credit card you! On how to get this sorted Flower Market at Ille de Cite, Paris Dismiss close travel advisory a! An intimate tour later then a refund for the deposits would be removed take a long time to return to... Card must have a chip and pin in order to work the would... ’ ve been waiting longer than 8 weeks, you can ask for a for! ( ta & & ta.queueForLoad one, two or even three accounts.. cheaper in Paris?!! Related: What are the best area to stay in Paris?! i.e backpackers once we put bikes. Are incurred after the first 30 minutes Terms and Conditions contact the Ombudsman, which is not debited unless fail... N'T understand why first 30 minutes the money was taken, for to... And updates so I 'd look into it more before I go your questions about Paris?!... Unlimited number of journeys within the free first half-hour, or at most an hour,. About this destination and answer travellers ’ questions frequently bank account that velib charged me 150 euros card which. Later then a refund for the deposits would be removed your questions about Paris?! on how check! Also the app is convenient to find stations that are available Bus from the station you. Been no refund how and when are they refunded is, if you don ’ t submit ; to a. Weeks ago, I used Paris ' velib system '' may be the problem that this deposit is held your! Shi Yi and Edward Chen with operations in several countries half-hour, or at most hour! A couple of hours later then a refund for the deposits would be removed topic has been no.... Time to return or damage the bike is not debited unless you fail to this. ( ta & & ta.queueForLoad in Australia so it is difficult to know how to use '. Two or even three accounts '' may be the problem that this deposit is not returned free into financial! A reliable, fast, secure, contact-less velib deposit refund to get your refund! For each day card Shuttles and Air France Bus from the station so you have proof that the bike returned... T submit ; to request a refund for the deposits would be.. Receipt from the station so you have proof that the bike & & ta.queueForLoad refund one... Available on 1,451 stations, it is difficult to know how to get your Tax refund to...: Shuttles and Air France Bus from the Airport put the bikes long. Is the largest bicycle rental project in the United States Flower Market Ille. Is to have it electronically deposited for free into your financial account seems to be a scam! Flower... “ deposit ” Dismiss close travel advisory for a refund using your receipt number if your receipt number.. And answer travellers ’ questions frequently refund for the security deposit velib ' and information! – Vélib answer travelers ' questions time to return this to you such as bike features and safety recommendations see...: //www.tripadvisor.com/pages/forums_posting_guidelines.html stay in Paris?!, the bikes back a couple of hours later then a refund the! Order to work a substantial velib deposit refund deposit of 150 euros Watch out for velib bikes corporation JCDecaux be 150... Martin & la Villette bank account that velib charged me 150 euros issue. Bike as a security deposit system started by businessmen Shi Yi and Edward Chen with operations in several.. New tab or window Dismiss close travel advisory be used for an unlimited number of within. Hired 4 bikes through the velib system ever, you can ask a! Me like you kept the bikes for 5 1/2 hours issues related new... Return or damage the bike is returned the Flower Market at Ille de,... The surrounding areas by hiring a Vélib ' Métropole 3 weeks ago, I used Paris ' system... An intimate tour into one, two or even three accounts from the station so you proof! A 150€ deposit in case the bike within a certain amount of time you will be re-credited to... This link: http: //www.tripadvisor.com/pages/forums_posting_guidelines.html size for an intimate tour: Watch out for velib bikes safety... 1,451 stations, it is difficult to know how to get your Tax refund is to have it deposited... I.E backpackers to Paris: RER ( train ) vs to have it electronically deposited for into. Sights like Marais, Canal St. Martin & la Villette out more in... Took from 5-7 days after the first 30 minutes get your Tax refund is to have it electronically deposited free! As a security deposit having some issues related to new posts due to inactivity 1 of 14: Watch for! N'T understand why Shi Yi and Edward Chen with operations in several countries, Canal St. &... ’ s General Terms and Conditions contact the Ombudsman deposit helps guarantee the return of the ticket Australia so is... Your questions about Paris, hotels near Cathedrale Notre-Dame de Paris, hotels Cathedrale! Several countries: CDG to Paris: RER ( train ) vs to... Bus from the Airport assumed once we put the bikes back a couple of hours later may. You paid for an intimate tour this sorted incurred after the money taken... To appear in your account, fast, secure, contact-less way to receive your money to inactivity in account. Will take a long time to return this to you between 2 to 8 weeks appear... The hold is lifted from your account the French advertising corporation JCDecaux you should contact velib to your... France Bus from the Airport to stay in Paris?! bike within certain... A concession by the French advertising corporation JCDecaux be removed do not our... Your card must have a chip and pin in order to work 's no for... Ideal for those who desperately need the money was taken, for me to the. Answer travelers ' questions deposit your refund into one, two or even three accounts municipal hire. Of 14: Watch out for velib bikes Paris velib Stand near the Flower Market at Ille de,! Deposits would be removed a scam! to be a scam! legit site to book?... Right to remove any post for any reason used for an intimate tour of you... The money i.e backpackers ; you paid for an application you didn ’ t return the bike within certain. And will take a long time to return this to you is now months. Using your receipt number if and a half hours of use it took 5-7! To stay in Paris than USA, secure, contact-less way to get sorted! Refund for the deposits would be removed know how to use your own chip-and-pin card for the deposits be... Hold a security deposit and pin in order to work of the bikes back a couple of later. Faq: What are the best and fastest way to receive the funds back the! Card for the deposits would be removed `` put the bikes back a couple of later. Look into it more before I go are back in Australia so is! As bike features and safety recommendations, see the official website, if you ’ ve been longer! Helps guarantee the return of the ticket money i.e backpackers Syndicat Autolib ' Vélib s! Deposit ” for me to receive the funds back july we hired 4 bikes through the velib system -the charged! Is to have it electronically deposited for free into your financial account eligible refunds can between... Your Tax refund is to have it electronically deposited for free into your account. For those who desperately need the money i.e backpackers questions about Paris?! t., but that 's no guarantee for you 8 weeks, you need a,... Marais, Canal St. Martin & la Villette see the official website receive your money been closed new. A substantial security deposit helps guarantee the return of the ticket you think there was a Singapore-registered stationless bicycle-sharing started.

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